Zendesk
paidOrganize customer conversations, tickets and support workflows.
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2 product imagesTicketing for customer service teams
Official vendor product previews. View sources
What is Zendesk?
Zendesk gives a support team a shared system for tracking requests, assigning responsibility and keeping customer context near the conversation. Ticket workflows and reusable responses help organize repetitive work; Suite plans bring more channels and self-service tools into the same operation.
Start the plan comparison with the channels you need. Support Team is an email-focused entry point, while Suite adds messaging and other service capabilities. Budget for agent seats as well as any AI outcomes, telephony usage or add-ons your setup requires. More sophisticated routing and reporting move into higher tiers.
- Free plan
- Not included
- Paid plans from
- $19per agent/month · billed annually
What stands out
- Tickets and customer context stay together for the support team.
- Plans cover both email-focused and broader service operations.
- Automation, knowledge tools and integrations support growing teams.
Plan limits
- Seat costs increase with the number of agents.
- AI outcomes, telephony and add-ons can add to the base subscription.
- Advanced routing and reporting require higher plans.
Zendesk features
4 features · 2 categoriesBrowse all 4 features
Core workflow
2
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Ticket management
Track customer requests, ownership and conversation history in a shared support workspace.
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Multiple support channels
Suite plans bring messaging, live chat, telephony and other channels together.
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Tools and flexibility
2
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Knowledge and automation
Publish help content and automate routine routing or response workflows according to plan.
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Reporting and AI
Monitor support activity and add AI assistance, with plan-specific capabilities and usage charges.
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Plans & pricing
USD annual-billing rates: Support Team $19, Suite Team $55 and Suite Professional $115 per agent/month. Enterprise pricing is quoted. AI automated resolutions, usage and add-ons can cost extra; the trial is not a permanent free plan.
Prices in USD
Support Team
Email-focused ticketing.
$19
per agent/month · billed annually
- Ticketing
- Macros and automations
- Prebuilt analytics
Suite Team
Multichannel customer service.
$55
per agent/month · billed annually
- Messaging and live chat
- Knowledge base
- Telephony capabilities
Suite Professional
More advanced service operations.
$115
per agent/month · billed annually
- Skills-based routing
- IVR
- Expanded reporting
Suite Enterprise + Copilot
Enterprise service requirements.
Contact sales
custom quote
- Enterprise controls
- Sales-assisted configuration
Source: vendor pricing · Updated
View official pricingZendesk FAQs
Does Zendesk have a free plan?
Zendesk offers a trial; the listed ongoing Support and Suite plans are paid.
Official product information What is the difference between Support Team and Suite Team?
Support Team focuses on email ticketing. Suite Team adds a broader channel and knowledge-base toolkit.
Official product information Can agents use Zendesk on mobile?
Yes. The Zendesk Support app is available for iOS and Android.
Official product informationCommunity reviews
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Sources & editorial
How we review software- Product overviewChecked Oct 14, 2026
- Plans and pricingChecked Oct 14, 2026
- Platforms and downloadsChecked Oct 14, 2026
- Ticketing featuresChecked Oct 14, 2026
VSW editorial research · AI-assisted. Researched from official vendor sources. Editorial research is separate from customer ratings.