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Intercom

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Bring customer conversations, help content and AI support together.

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Inside Intercom

2 product images

Customer service in one system

1 / 2

Official vendor product previews. View sources

What is Intercom?

Intercom is built around the customer conversation. A shared inbox keeps replies, tickets and context together, while help content supports both self-service and AI answers. It is a strong fit for teams that want messaging and support operations in one system instead of maintaining disconnected tools.

The headline seat price is only one part of the budget. Fin is billed per outcome, and paid channels or add-ons can introduce further charges. Higher plans add workflows, routing and organizational controls. The mobile Conversations app covers useful reply and assignment tasks, but it is in maintenance mode and does not match the full web workspace.

Free plan
Not included
Paid plans from
$29per seat/month · billed annually

What stands out

  • Customer conversations, knowledge and ticketing are connected.
  • AI and human support can share the same customer context.
  • Plans offer increasingly advanced workflows and administration.

Plan limits

  • Fin outcomes add usage charges to seat subscriptions.
  • Advanced routing and security controls require higher tiers.
  • The mobile Conversations app is in maintenance mode and has a smaller feature set.
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Intercom features

4 features · 2 categories

Core workflow

2

Tools and flexibility

2

Plans & pricing

USD annual seat pricing: Essential $29, Advanced $85 and Expert $132 per seat/month. Fin adds $0.99 per outcome. Paid channels, Copilot and other add-ons can cost extra. A 14-day trial is available; there is no ongoing free helpdesk plan.

Prices in USD

Essential

Core customer support workspace.

$29

per seat/month · billed annually

  • Shared inbox
  • Ticketing
  • Public help center

Advanced

Team workflows and routing.

$85

per seat/month · billed annually

  • Multiple inboxes
  • Workflow automation
  • Round-robin assignment

Expert

Larger support organizations.

$132

per seat/month · billed annually

  • SSO
  • SLAs
  • Multibrand support

Fin AI Agent

Usage charge alongside the helpdesk plan.

$0.99

per outcome · additional usage

  • AI customer service
  • Outcome-based billing

Source: vendor pricing · Updated

View official pricing

Intercom FAQs

How is Intercom priced?

Intercom charges for helpdesk seats, with additional Fin outcome usage and optional services. Annual seat rates start at $29 per month.

Official product information

Is Fin included without usage charges?

No. The pricing page lists Fin at $0.99 per outcome in addition to the helpdesk seat costs.

Official product information

Does Intercom have mobile apps?

Yes. Intercom Conversations supports iOS and Android for replying and managing conversations, but the app is in maintenance mode.

Official product information

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Sources & editorial

How we review software

VSW editorial research · AI-assisted. Researched from official vendor sources. Editorial research is separate from customer ratings.